We strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, please review our refund policy below:
- Return Window: Return requests must be initiated within 7 days of the order being marked as delivered (based on tracking information).
- Return Shipment: Approved returns must be shipped back within 7 days of the return request submission to qualify for a full refund.
- Refund Process: Once the returned item is received and inspected, the refund will be issued to the original payment method. If you issued a refund to your customer via Shopify, you will need to process the refund through your Shopify dashboard.
- Order Status: If an order still shows "Fulfillment in progress," you may need to manually mark it as fulfilled before processing a refund.
For any questions or concerns, please contact our support team.